After you place your order, you will receive an email confirming the details of your purchase. Included in this email is a tracking number or a link that can be used to track your package.

Once you have your tracking number, visit the shipping company's website and enter your tracking number in the appropriate field. The website will update you on the delivery status of your package, including the estimated delivery date and the progress of any updates.

(A tracking feature is available on our website which allows you to check the status of your order.)

If you are having trouble tracking your order, or have any concerns about the status of your package, please contact us via live chat available on the website or by email at support@triboots.com.

The carrier DHL may take some time to activate the new tracking number. If you do not receive a valid tracking number within 24 hours of receiving your shipping confirmation email, please contact us at support@triboots.com and we will be happy to help you resolve the issue.

First, check your spam folder. Some email providers may mark our emails as spam.

If your problem is still not resolved, please contact us at support@triboots.com. We will assist you to check the current logistics situation and update your order status.

We will prepare the goods and ship by DHL by default as soon as we receive the order. Therefore, if there is any change in your order (address change, product change or cancellation), please contact us first and we will do our best to meet your needs.

There is no additional charge for address changes and product changes prior to shipment. However, if your order has already shipped and the status cannot be modified, an additional fee will be charged. 

For Order Cancellation, you may reject the package and 10% of the cost will be deducted from the refund as the cancellation fee. For Change of Address, if you successfully change your address, $20 will be charged as a processing fee. If you fail to change your address, you may reject the package and 10% of the cost will be charged as a reshipping fee. 

Please contact Customer Service via the live chat available on the website or by email at support@triboots.com and a representative will update your address on the backend. Note: If you change your address on your Customer Account, it will be applied to future orders, not the current one. To make a change in an existing order, please contact us. We will be happy to help.

We are very sorry, but your order may be canceled in one of the following situations.

• If we do not have enough stock to fulfill your order.
• If you fail the payment and cannot finish the payment within 7 days.
• Fraudulent orders, including orders placed using stolen credit card information or other inappropriate means.
• System error caused by technology or network problems. 

If your order has been canceled and you are not sure why, please contact us in time (via the live chat provided on the website, or by email at support@triboots.com) for more details and assistance. We are always here to help you solve the problem.

Yes you can within 30-days from the delivery date as shown on your tracking information, but this policy only apply to items unworn, unused, with tags and in our original shoebox. A receipt or proof of purchase is required.

We keep it straightforward. At first, please check the Returns and Exchanges Policy on our website to see if the item is eligible for return or exchange. If it is, please contact us via the live chat available on the website or by email at support@triboots.com and let us know why you want to return or exchange the item. Please try to provide valid evidence like the real photos to explain the problems of the item, and we will notify you whether the exchange or return is approved. Any unnotified returns or exchanges will not be accepted.

Once approved, we’ll send you instructions on how and where to return the package. We will pay for the shipping if the item is defective or the item delivered is not what you ordered. But for other situations, you may need to pay for it yourself.

Once we receive it, our quality control department will check the item to confirm it is unworn and in perfect condition. Then we will send the new product to you or process a refund to your payment account.

The refund will be issued one business day after we confirm the product is unworn and in perfect condition. Keep in mind that every credit card company takes different times to process refunds. In general, you can expect the refund to appear in your account within 2 weeks after we issue it to your payment account.

If you don’t see the refund within this time period something may have happened during the process. Please contact Customer Service right away and we will investigate the issue for you.  

Please check carefully when receiving the item. If it is defective, damaged or is not what you ordered, please contact us immediately so we can investigate the problem and make the right move.

On average you will receive your items three to ten days from the time of ordering, shipped by DHL. When we receive the order, if it is in stock, we will package the goods and ship them immediately. Parcels are usually shipped within 48hours, but during peak holiday periods, it may take longer. After the order is shipped, your mailbox will receive a shipping confirmation email, which contains the tracking number of the shipment.

Currently, we only provide FREE shipping to the 48 states within the United States (Except Hawaii, Alaska and Puerto Rico)

If you want to learn more about shipping, you can check out our Shipping Policy.

First please check that the mailing address you provided is correct. Sometimes the courier cannot find your exact location due to wrong or incomplete address, which may result in the package being delivered to a nearby mailbox or your neighbor.

If the address is correct, please contact the courier company for more details about the package.

If you still can't get your package, please contact us with your order number via the live chat provided on the website or by email at support@triboots.com and We are happy to help you solve the problem.

If you are between sizes, we recommend you order the smaller size. (We recommend sizing down because the leather will naturally stretch to form to your feet over time. An initially snug fit is the best way to start off a long-term relationship with your boots.

If you know your Brannock device size (the measurement tool you see in shoe stores), order that size. If you don’t know this size, but have dress shoes from other brands such as Cole Haan, Johnston and Murphy or Allen Edmonds, use that size. For reference, see our size chart.  

If you are between sizes, we recommend you order the smaller size. (We recommend sizing down because the leather will naturally stretch to form to your feet over time. An initially snug fit is the best way to start off a long-term relationship with your boots.)

All of our shoes come in a standard D width and usually are also available in an E width.

If you are an EE width, going up a half size should work for you (for example if you are a size 9E, order 9.5 with us).

If you are a C width, going down a half size should work for you (for example if you are a size 9C, order 8.5 with us).

If you still have any doubts about sizing, please feel free to contact us at any time. We are happy to communicate with you.