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30-Day Free Return Policy
Under our commitment, we strive to provide an exceptional shopping experience for our valued customers. We understand that there may be times when you need to return a product, and we make every effort to ensure a straightforward and transparent process. Before you proceed with a return, please carefully read the following information.
After-Sales Service for Size and Quality Issues within 30 Days of Arrival
At Triboots, we are dedicated to providing you with a seamless shopping experience, and we take pride in our commitment to customer satisfaction. We understand that sometimes issues with size or product quality may arise. To ensure your complete satisfaction, we offer an after-sales service within 30 days of product arrival.
Service Within 30 Days:
If you encounter any size-related issues or discover any quality problems within 30 days of receiving your order, we are here to assist you promptly. Please follow these steps:
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Contact Us: Reach out to our customer support team within 30 days of receiving your order via email at support@triboots.com or our live chat.
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Provide Details: When contacting us, please provide your order information and a clear description of the size or quality issue you are experiencing.
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Assessment: Our customer support team will assess your request and guide you through the necessary steps to address the issue.
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Options: Depending on the nature of the issue, we will provide you with suitable options, which may include product replacement, size exchange, or a refund.
30-Day No-Reason Free Return and Refund
If, for any reason, like you change your mind or the product matches our website's description but doesn't meet your expectations, you decide to return the product within the first 30 days of receiving it, you are entitled to a hassle-free return and refund process, you won't incur any return shipping costs.
Packaging and Condition of Returned Products:
To ensure a smooth return process and eligibility for a full refund or exchange, please use the original packaging and maintain the condition of the product as it was when received. We reserve the right to reject returns that do not meet these criteria.
If we find that the returned item is damaged due to improper packaging or handling, the customer may not be eligible for a full refund.
Exceeding 30 Days:
If you contact us regarding size or quality issues after the 30-day window has passed, it will be assumed that you have inspected and accepted the product without any problems. If you have any questions, please contact us via email at support@triboots.com.
Return of Goods in Transit:
If your order is already in transit, we regret to inform you that we cannot process a return. However, upon receiving the product, if you are dissatisfied in any reason, you may apply for a return.
Eligibility for Return Shipping Costs:
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Defective or Damaged Products: If you discover any defects or damages to the product upon arrival, we will cover the return shipping costs. Please contact us immediately to assess the issue and resolve it promptly.
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Incorrect Shipment: In the event of an incorrect shipment to you, we will bear the return shipping costs. Please get in touch with us as soon as you receive the product, and we will assist you in returning the item and promptly provide the correct product.
Exchange Policy:
For a quicker exchange, return the current item,and request refund, make a separate purchase for the new one.
Or we will send you a new one after we accept the product you return.
Refund Process:
Once we receive and inspect your return, we will promptly notify you and inform you if your refund has been approved. For customer-initiated returns covered by our policy, the refund amount will include the original shipping costs (if applicable) and will be issued using the same payment method you used for your original purchase. Please allow 7-10 business days for us to receive the returned product and process the refund.
Refund arrival time for different payment methods:
Paypal: 24 hours;
Other payment methods: 5-15 days.
Contact Customer Support:
If you need assistance with a return or have any questions regarding our refund policy, please feel free to contact our customer support team at support@triboots.com. Our team will be more than happy to guide you through the entire process and address any issues you may encounter.